Posts tagged with ‘high performance and productivity’

03 apr

5 Things You Need to Do When Starting a New Job

Kerrigan2So—you’ve gotten through all the interviews and you’ve landed a new job! Congratulations!

Now, you show up on your first day. Here are 5 things to do once you arrive:

#1. Touch base with your new boss. Hopefully, by now, you’ve had a conversation or two with your new boss about what is required of you, and you have a meeting scheduled for your first day. This is important not only for the obvious reasons, but also for the fact that things change fairly rapidly today. It’s important to touch base on a regular basis because the landscape can shift quite quickly, and you’ll need to adapt.

#2. Introduce yourself. Make it a point to meet as many co-workers as possible. I have spoken at colleges, and students always ask me “What’s one of the first things I should do?” This is it.

Reach out your hand, make eye contact, and say “Hi, I’m [insert your name], it’s a pleasure to meet you.” It’s that simple. There’s no better way to get to know your new team, and for them to get to know you.

#3. Ask what people do, and how you’ll be working together. First—it demonstrates interest. Second, it helps you get your bearings–the people and processes around you. Most of all, it builds your confidence because you are doing one the most important things you will ever need to do throughout your career: Ask questions.

#4. Listen—actively! People love to talk about themselves and their expertise—let them. In fact, encourage them. Listening actively means you’re focused the other person, and are validating what they are saying by making sure you understand them. Using phrases such as, “Let me see if I have this straight in my mind,” helps the process.

Often we’re so busy thinking about the next thing we’re going to say that we miss important information. By actively listening, you not only show respect, you learn. And, you begin to build important working relationships and knowledge that improve your confidence and performance.

And finally…

#5. Be sure you understand the main purpose of your company. It’s odd how often businesses and employees miss this, and yet, it’s so important because it impacts everything you do. You need to know the promises your company makes in order to understand your part in keeping them. It connects you to something higher than just “a job,” and gives your new position meaning. It all falls into place when you understand the goal.

Copyright 2014 Michelle Kerrigan

Michelle Kerrigan is an expert in workplace confidence and performance who has been helping businesses and professionals grow strong and successful for over three decades. More at www.michellekerriganinc.com and www.workplaceconfidence.com

If you felt moved, inspired, touched, helped, annoyed, or anything after reading this, please let us know. Our wonderful bloggers really do appreciate your comments and feedback. It’s super easy and takes a minute. Click on comments below.

Posted by Michelle Kerrigan on April 3rd, 2014 in Career, General, Global/Social Change, New Directions | No comments Read related posts in , , , , , ,

24 oct

The 8 Startup Keys to Confidence

Kerrigan2At a recent MIT Enterprise Forum, I was asked for confidence tips to help startups.

For over three decades, I have helped people become more confident and successful at work. Success depends largely on our ability to grow and change without feeling vulnerable or resistant in the process.

Here are 8 key tips to start:

1. Know your value: How does your product or service improve your clients’ or customers’ condition? Many entrepreneurs experience anxiety in selling their ideas, but when you focus outwardly on how you help others, it builds confidence in you, your company and your audience.

2. Be able to convey that value in human terms: Don’t sound like a presentation, resume or speech. Again—think outside yourself. Think of your audience. Use terms to help them envision successful outcomes.

3. Understand that everything is marketing, so become socially savvy: Real business happens face-to-face, so you need to feel confident in building rapport, relationships and trust. These are important with investors and clients, and are the hallmarks of leadership too.

4. Remember that no one succeeds alone: Reach out and up for help. ASK. It’s OK to not know. Success is always a team effort. Whether it’s your family, friends, co-workers, or coach—we all need support. When you get answers, you help yourself, your team and your business. You become a problem solver, not a problem generator.

5. Learn self control: Confidence comes from self control. You cannot control what happens to you. The only thing you can control is you—your thoughts and how you react to things. Also, learn to release control of those things at which you don’t excel. That’s how you build teams and business.

6. Trust instinct and common sense over technology: Hone and use your ability to interact. To listen and comprehend. To read a room and the street. Don’t let handheld devices replace your instinct, and allow social media to replace social grace, and distraction to replace engagement.

7. Kick the perfection addiction: The wonderful–and terrible–thing about technology is that you can make changes easily, so don’t over-think, over-analyze and over-finesse everything. Move forward by prioritizing according to the revenue line, market share, and customer satisfaction.

8. Believe in yourself: Confidence comes from the inside out. If you don’t believe in you and your company, how can you expect others to? One great saying is, “The first sale is to yourself.” Amen.

Copyright 2013 Michelle Kerrigan

Michelle Kerrigan is an expert in workplace success who helps growing businesses and private clients develop the practical skills and confidence they need for high performance and productivity. Based on her 25 years’ leadership experience, Michelle provides an invaluable road map for conquering fear and doubt, navigating change, and solving day-to-day challenges. This results in higher efficiency, improved leadership and teamwork, and stronger professional and revenue growth.

In addition, Michelle writes and speaks on the role self esteem plays in achieving success and produces and hosts a series for public television, Workplace Confidence. More at: www.workplaceconfidence.com and www.michellekerriganinc.com

If you felt moved, inspired, touched, helped, annoyed, or anything after reading this, please let us know. Our wonderful bloggers really do appreciate your comments and feedback. It’s super easy and takes a minute. Click on comments below.

Posted by Michelle Kerrigan on October 24th, 2013 in Career, Global/Social Change | No comments Read related posts in , , , , , , , , , ,

04 may

Workplace Confidence: Quick Tips in Career Confidence

Kerrigan2I spoke at SUNY Purchase recently, and it was painfully obvious how much students need help as they get ready to enter the corporate world.

So, here are a few quick tips from that discussion:

—Always reach out and shake hands when you are meeting someone for the first time, and look them in the eye. Eye-to-eye contact establishes trust. And dress appropriately–-meaning business attire. Companies see you as an extension of their brand, so they want someone who will represent them well.

—In today’s business world, most professionals will experience change at alarming rates, and will probably change careers multiple times. So, as you are your own brand (You Inc.), from your very first job to your very last, you want to make a great impression on everyone you work with. I recently ran into a top executive I worked with at Sony who I haven’t seen in years. He didn’t remember my name right away, but he beamed because he remembered how he felt about working with me—terrific! My brand brought back good memories for him, and he immediately asked for my card.

—Never think you’re too good for any job you start in. No matter how menial, you want to do your best and leave a good impression. You never know if you will meet these same people later in your career. Trust me–it happens. So, don’t have an attitude of “I’m too good for this position.” Take it for the experience it is—have more gratitude than attitude.

—There is opportunity everywhere, so be open and receptive! I know of a consultant who was asked to speak at a meeting that he thought inconsequential. However, he decided to do it as a favor. There was a woman in the audience who liked his message and hooked him up with her husband. P.S.: That little speech brought him 400K worth of business.

A lot more came from that talk—look for more tips to come!

And–good luck out there!!!

Copyright 2013 Michelle Kerrigan. All rights reserved.

For over 25 years, Michelle Kerrigan has been helping clients achieve workplace success by developing the practical skills they need to improve their confidence, performance and productivity. Based on her own leadership experiences, Michelle provides an invaluable road map for conquering fear and doubt, navigating change, and solving day-to-day challenges. Michelle also writes and speaks about the impact self esteem has on success, and is currently working on a series for public TV about workplace confidence. More at www.workplaceconfidence.com and www.michellekerriganinc.com.

If you felt moved, inspired, touched, helped, annoyed, or anything after reading this, please let us know. Our wonderful bloggers really do appreciate your comments and feedback. It’s super easy and takes a minute. Click on comments below.

Posted by Michelle Kerrigan on May 4th, 2013 in Career, Global/Social Change | No comments Read related posts in , , , , , , , ,

02 apr

Workplace Confidence: The Power of Faith in Leadership

MichelleKerriganLike many people around the globe, I watched as the new pope, Francis I, came out onto the Vatican balcony to address the world for the first time.

What struck me more than anything else was the view from the camera as it slowly panned around the faces in the crowd. I watched all those eyes and saw that look—a look I have seen many times before. I’ve seen it when presidents have addressed this nation and when great visionaries have shared their dreams.

I have also seen it on a much smaller, yet still powerful platform: at conference room tables and in corporate meetings.

The look is one of faith, and it is unmistakable. It shows a commitment of confidence that is a shared experience. There is nothing like it. Large organizations can appear more open and personal when a leader can evoke that brand of trust.

Just as the pope embodies the teachings of the church, so must a corporate leader represent the vision of a company. It’s what senior executives often can’t seem to grasp, and what is sorely missing in the workplace and marketplace today.

Faith is one of the greatest innovators because it drives us forward in spite of our fears. And, in this world of accelerating change, where nothing is certain, faith is the one thing that is absolute.

To invoke the power of faith—of trust—leaders must have a core set of values and a sense of identity that is consistent with their organizations’ brand. A leader needs to be the exemplary team player, with the same qualities expected from employees: respect, willingness, reliability, accessibility, patience, and empathy. Accordingly, customers respond favorably to such characteristics. The great thing about the shared experience of faith is that you inspire the behavior you exhibit.

While the business world has changed a great deal over the years, one thing hasn’t: employees and customers still want to have confidence that leaders will respond to their needs. That’s not fundamental in most of the corporate world today. And it needs to be.

One great example of a successful leader is Tony Hsieh. Hsieh built up an online shoe company, Zappos, based on his belief in superior customer service. His commitment was so strong, he made service the responsibility of the entire company, not just a department.

And it shows.

If you’ve ever ordered shoes from Zappos, you know what I mean. The staff is faithful to service excellence. There are no barriers—every interaction is easy. I love that they have open communication with customers by phone, with clarity, cheerfulness, no up-sell, time constraints, or scripts. Hsieh saw every contact as an investment in building lasting relationships with his customers—the same way he believed in building lasting relationships with his employees. He even wrote a New York Times bestseller, aptly entitled Delivering Happiness.

This is potent stuff. And it doesn’t stop here.

Zappos went on to earn over $1 billion in sales and made Fortune’s Top 100 Companies to Work For.

You see, the power of faith in leadership creates followers: repeat and word-of-mouth customers, as well as the retention of top-tier talent in an organization.

It even converts non-believers. Trust me—I’m one of them. I never thought I could enjoy shoe-shopping online!

Faith gives meaning to business—it’s why we sign on and stay. It has the power to ignite high performance and productivity, and is the motivational fuel that can carry companies to success.

Copyright 2013 Michelle Kerrigan. All Rights Reserved.

For over 25 years, Michelle Kerrigan has been helping businesses and private clients achieve workplace success by developing the practical skills they need to improve their confidence. Based on her own leadership experiences, Michelle provides an invaluable road map for conquering fear and doubt, navigating change, and solving day-to-day challenges, resulting in more effective leadership, increased productivity and revenue growth. Michelle also writes and speaks about achieving success, and is currently working on a series for public TV about self esteem and workplace confidence. More at www.workplaceconfidence.com and www.michellekerriganinc.com.

If you felt moved, inspired, touched, helped, annoyed, or anything after reading this, please let us know. Our wonderful bloggers really do appreciate your comments and feedback. It’s super easy and takes a minute. Click on comments below.

Posted by Michelle Kerrigan on April 2nd, 2013 in Career, Global/Social Change | No comments Read related posts in , , , , , , , , , , , , , , , , , , , ,