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What to do when your boss want commitment but no accountability?
I have been working as a Front Desk Manager at this Hotel chain for about six months( I have been through two General Managers). My current boss wants commitment but does not want accountability. So where does that live me as a Front Desk Manager? My boss say teamwork but does not want to work a shift to give a break. I am ask, Is the perfect schedule,so when I ask to alternate the schedule, my boss question why. My boss is a friend with one of the agents, so when I come to my boss about a write up to correct the problem, my boss response, "I think it is personal".
So now ever agent is doing what they want do, I still try to instill something I expect to some agents but it is inconsistent. I have to keep repeating myself, no one is on the same page. I know part my responsiblity is to cover shifts when a teammate request off, sick etc. but when my boss say you just have to do it because I am not working the shift. I basically live at the hotel. I am bless that I have job but not able to serve my reason for being a Front Desk Manager, not being appreciated and no one is looking out for me. It is becoming draining and exhausting; even though I try to keep my positive attitude going.
I have actively put myself back on the job market, the hotel corporate seeking the Account Department. I appreciate your feedback.